--- title: "School trip / Parentpay refunds - update for parents & carers" url: "https://www.durhamjohnston.org.uk/news/2020-06-26-school-trip-parentpay-refunds-update-for-parents-carers" school: "Durham Johnston School" --- [![Durham Johnston School](https://files.schudio.com/durhamjohnston/images/logo/DurhamJonston-logo.png)](https://www.durhamjohnston.org.uk/) # School trip / Parentpay refunds - update for parents & carers 26 June 2020 ![Image of School trip / Parentpay refunds - update for parents & carers](https://files.schudio.com/durhamjohnston/images/news/Refunds(1).png) **School trip refunds** Refunds for the following trips have now been made to parents; - Ski Trips - Easter Sports Camp - France – Lésigny, October 2020 - Malaga - Pompeii - Roman Britain (London and Bath) - Battlefields We are currently working to process refunds for Howtown. We will then commence refunds for Austria and Eichen (Oct 2020). Parents / carers have received the full amount they paid to the school. Payments were either delivered directly to families by our staff volunteer delivery drivers, ensuring proper social distancing for all involved, or posted out as cheque payments. We will continue to work through all trips and refunds until all are repaid. We thank parents for their patience while we negotiate with multiple travel operators and insurers and embed brand new systems for refunding balances. **ParentPay Refunds** Please be reassured that all unspent school meal balances will be returned to your ParentPay parent account automatically, without the need for you to make an individual request. In rare cases, where this is not possible, we will arrange for an alternative method of payment such as posting a cheque to your home address. We will contact you to advise you of this directly if this is needed. We have now processed most refunds for Year 11 and Year 13 pupils from ParentPay although a small number remain outstanding. We will start processing refunds for other year groups soon and, again, appreciate your patience while we work through the system, manually refunding each account, one-by-one. - [ previous](https://www.durhamjohnston.org.uk/news/2020-06-22-headteacher-s-update-monday-22nd-june) - [next ](https://www.durhamjohnston.org.uk/news/2020-06-30-face-to-face-contact-for-years-7-8-and-9) #### News & Events - [Latest News](https://www.durhamjohnston.org.uk/news) - [Extra-Curricular Activities](https://www.durhamjohnston.org.uk/news-2/extra-curricular-activities) - [Parents Evening Dates](https://www.durhamjohnston.org.uk/news-2/parents-evening-dates-and-times) ![Durham Johnston School](https://www.durhamjohnston.org.uk/images/logo/logo2.png) ### Contact Us **Durham Johnston School** Crossgate Moor Durham DH1 4SU (0191) 384 3887 ### Useful Links - [Policies](https://www.durhamjohnston.org.uk/about/policies) - [Information for Parents](https://www.durhamjohnston.org.uk/about/information) - [Latest News](https://www.durhamjohnston.org.uk/news) - [Governors](https://www.durhamjohnston.org.uk/about/governors) - [Data Protection & Privacy](https://www.durhamjohnston.org.uk/data-protection) ### Social Media [Instagram](https://www.instagram.com/durhamjohnstoncomprehensive/) © Copyright 2018–2026 Durham Johnston School. All rights reserved. School & Trust Websites by [ ![Schudio logo](https://www.durhamjohnston.org.uk/img/logo/light.png) ](https://www.schudio.com/)